COVID 19 PREVENTION PLAN

INFORMATION FOR CUSTOMERS

With the aim of informing all our clients, given the risk of COVID 19, we consider it important to share the preventive measures that we have implemented in our Rural Hotel La Almunia del Valle.

We are a small family business that has always cared about the health and safety of our guests. For this reason, this year, more than ever, we consider it necessary to take more serious measures in health security in relation to COVID19, following the recommendations of the health authorities and the World Health Organization.

Below, we present a summary of the actions within the COVID19 Contingency Plan that the hotel has currently developed and implemented. Some of the measures have been carried out on a regular basis since the hotel opened, which are also included in this statement.

RECEPTION AREA

• The maximum capacity in the reception area is 3 people (including the receptionist). In the event that the client comes in a group of more than 2 people, a maximum of 5 people (including the receptionist) will be admitted. The rest of the clients will stay in our waiting area outside reception. Informative posters will be in place.
• A minimum social security distance of 1.5 meters is established in all the public spaces in the hotel
• The client's temperature will be taken, using a laser thermometer, during the check-in process.
• To minimize the waiting times in the reception area, the hotel will provide the client with the necessary tools to check-in online, prior to arrival.
• Room keys are disinfected using Professional UV sterilizing containers
• Elimination of paper amenities at reception (brochures, maps); all of which will be available on request in digital format
• Hand and feet (shoe) sanitizing points will be placed in public areas such as the entrance to hotel, reception, breakfast, and dining room….

Food and beverage AREAS

• The capacity of the area planned for F&B will be set according to the established safety distances, 4m2 per customer and 2m distance between tables.
• In the case of full capacity, two service shifts will be carried out.
• Dinner service must be booked in advance.
• Customers are not allowed to relocate the table without the permission of the hotel staff.
• The client must wait to be seated at the table by the hotel staff.
• Hand sanitizer dispensers are available in the restaurant area for guest use.
• The physical menu has been eliminated; the waiter will inform you of this.
• Chairs and tables will be disinfected before and after each service.
• Tables will be set 30 minutes before each service.
• Restaurant staff will always wear a protective mask during service.
• Restaurant staff will always keep the minimum safety distance with the diner.
• Our breakfast buffet has been replaced for table service. Our staff will inform the guest of the daily gastronomic offer and will proceed to take the order.
• Room service is not available.

ACCOMMODATION SERVICE

• The hotel guarantees that the cleaning of all its spaces will be done according to the standards established by the ICTE (Institute of Spanish Tourist Quality) and by the Ministry of Health.
• The rooms will be disinfected, after the guest departure using an ozone cannon and it will be ventilated 1 hour before the client's entrance.
• To guarantee the safety distance, daily cleaning will not be carried out with the client in the room
• Protective personal equipment ( mask, gloves…) will be available for purchase at the hotel reception
• Check-in time: starting at 1:00 p.m. Check-out time: until 11:00 a.m.